Carla DeMarco Garay

MS-IT Student | Aspiring SysAdmin, NetAdmin


About Me




Hello & Welcome!

My name is Carla DeMarco Garay.

I have been working in State Government, specifically in Network Infrastructure & Desktop Support, for several years now. Most recently I had been working for Florida State University (FSU) as a Technical Support Analyst. I am now a Master's student in Information Technology @ FSU .

I enjoy being part of a team that resolves technical issues, helps improve communication and finds the best solutions.

Over the years I have realized that network and systems administration is my passion.

I enjoy living and working in Tallahassee, FL. Tallahassee has the best of everything to me: a growing environmental-friendly city with many opportunities for continuing education.




Skills




Computer Networks

I have a strong understanding of how computers communicate. I have expertise in:

  • DHCP
  • AeroHive
  • Cisco
  • Tracerouting

System Admin

I can manage and maintain user accounts, provided support for domain issues and troubleshoot enterprise software. Here's some examples:

  • Microsoft Office 365
  • Active Directory
  • Mac OS Administration
  • UNIX/Linux

Desktop Technician

I have the interpersonal skills to talk to end-users and provide solutions. I use the following skills to help users:

  • Remote Desktop Support
  • Software Updates
  • Cable Troubleshooting
  • Microsoft Outlook


Experience




Master of Science in Information Technology (FSU) Aug. 2020 - Present

Courses:
  • Intro to Data Network for Info Professionals
  • Management of Information Organizations
  • Useability Analysis

Technical Support Analyst (FSU) Jan. 2017 - Aug. 2021

  • Supported employee desktops and laptops (macOS and PC)
  • Wrote internal technical wiki guides and "technical tip" in weekly employee newsletter
  • Managed users and groups in an Active Directory and Windows domain controller environment
  • Communicated, troubleshot, and resolved technical issues on a team
  • Responded to technical help tickets; prioritized effectively

Distributed Computer Systems Analyst/Systems Project Analyst, (Florida State - AHCA) Aug. 2011 - Dec. 2016

  • Traced disconnected printers, wireless access points, or office Ethernet wall-jacks’ to wiring closets to re-connect to the network and provide network support as needed
  • Ran Cisco switch commands to look up by MAC address
  • Managed IronPort proxy system with groups and policies to allow bypass

Systems Project Analyst, (Florida State - AHCA)August 2011-September 2013

  • Worked with non-IT personnel on to migrating prior FTP site on to new FTP server
  • Worked with building physical and virtual servers in a Windows environment
  • Managed users in an Active Directory/Windows domain controller environment

Planning & Quality Internship, (TMH)May 2013-August 2013

  • Tested healthcare applications in a test lab environment for interaction and version issues
  • Worked with various personnel within departments in a hospital environment on a Mobile Device Management System solution



Contact Me!


Thank you for your interest. Here are some ways to get in touch with me: