Carla DeMarco Garay

About Me

Hello & Welcome!

My name is Carla DeMarco Garay.

I have been working in State Government, specifically in Network Infrastructure & Desktop Support, for several years now. Most recently I had been working for Florida State University (FSU) as a Technical Support Analyst. I am now a Master's student in Information Technology @ FSU .

I enjoy being part of a team that resolves technical issues, helps improve communication and finds the best solutions.

Over the years I have realized that network and systems administration is my passion.

I enjoy living and working in Tallahassee, FL. Tallahassee has the best of everything to me: a growing environmental-friendly city with many opportunities for continuing education.

Skills

Computer Networks

I have a strong understanding of how computers communicate. I have expertise in:

DHCP
AeroHive
Cisco
Tracerouting

System Admin

I can manage and maintain user accounts, provided support for domain issues and troubleshoot enterprise software. Here's some examples:

Microsoft Office 365
Active Directory
Mac OS Administration
UNIX/Linux

Desktop Technician

I have the interpersonal skills to talk to end-users and provide solutions. I use the following skills to help users:

Remote Desktop Support
Software Updates
Cable Troubleshooting
Microsoft Outlook

Experience

Master of Science in Information Technology (FSU) Aug. 2020 - Present

Courses:

Intro to Data Network for Info Professionals
Management of Information Organizations
Useability Analysis

Technical Support Analyst (FSU) Jan. 2017 - Aug. 2021

Supported employee desktops and laptops (macOS and PC)
Wrote internal technical wiki guides and "technical tip" in weekly employee newsletter
Managed users and groups in an Active Directory and Windows domain controller environment
Communicated, troubleshot, and resolved technical issues on a team
Responded to technical help tickets; prioritized effectively

Distributed Computer Systems Analyst/Systems Project Analyst, (Florida State - AHCA) Aug. 2011 - Dec. 2016

Traced disconnected printers, wireless access points, or office Ethernet wall-jacks’ to wiring closets to re-connect to the network and provide network support as needed
Ran Cisco switch commands to look up by MAC address
Managed IronPort proxy system with groups and policies to allow bypass

Systems Project Analyst, (Florida State - AHCA)August 2011-September 2013

Worked with non-IT personnel on to migrating prior FTP site on to new FTP server
Worked with building physical and virtual servers in a Windows environment
Managed users in an Active Directory/Windows domain controller environment

Planning & Quality Internship, (TMH)May 2013-August 2013

Tested healthcare applications in a test lab environment for interaction and version issues
Worked with various personnel within departments in a hospital environment on a Mobile Device Management System solution